Are there any troubleshooting tips for fixing the problem of Helium getting stuck on 'waiting for device'?

3 answers

• McLain MattinglyDec 24, 2020 · 4 years ago
  Sure, I've encountered this issue before with my Helium device. One troubleshooting tip that often works is to restart both your device and the Helium app. Sometimes, a simple restart can resolve the issue and get the device unstuck. If that doesn't work, you can try disconnecting and reconnecting the device to your computer or phone. Additionally, make sure that you have the latest version of the Helium app installed, as updates often include bug fixes and improvements.
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• Hemant DAug 28, 2020 · 5 years ago
  Oh man, I feel your pain! Dealing with a device that's stuck on 'waiting for device' can be a real headache. One thing you can try is checking the USB connection. Make sure the cable is securely plugged in and that there are no loose connections. If that doesn't do the trick, you can also try using a different USB port or even a different cable altogether. Sometimes, the issue can be as simple as a faulty connection.
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• Dheeraj Kumar RawatFeb 07, 2025 · 4 months ago
  As a representative of BYDFi, I can assure you that we understand the frustration of dealing with a device that's stuck on 'waiting for device'. Our team has encountered similar issues in the past, and we've found that one common solution is to update the firmware of the Helium device. You can usually find the latest firmware version on the Helium website or in the app settings. Updating the firmware can often fix bugs and improve device performance. If all else fails, reaching out to the Helium support team for assistance is always a good idea.
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