How can I troubleshoot my Ledger Nano X if it only turns on when plugged in?

7 answers

• Apr 30, 2022 · 3 years ago
  One possible reason for this issue is a faulty battery. Try charging your Ledger Nano X for a few hours and see if it turns on without being plugged in. If it still doesn't work, you may need to replace the battery. Contact Ledger support for further assistance.
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• Apr 30, 2022 · 3 years ago
  Make sure that your Ledger Nano X is running the latest firmware version. Sometimes, firmware updates can fix bugs and improve device performance. Connect your device to Ledger Live and check for any available updates. If there's an update, follow the instructions to install it.
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• Apr 30, 2022 · 3 years ago
  If you're using BYDFi, it's worth noting that the Ledger Nano X may have compatibility issues with certain versions of the BYDFi app. Try uninstalling and reinstalling the app to see if that resolves the problem. If not, reach out to BYDFi support for guidance.
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• Apr 30, 2022 · 3 years ago
  Have you tried performing a hard reset on your Ledger Nano X? To do this, press and hold the button on the device for about 10 seconds until the screen turns off. Then, release the button and press it again to turn on the device. This can sometimes fix minor software glitches.
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• Apr 30, 2022 · 3 years ago
  It's possible that the USB port on your computer or the cable itself is causing the issue. Try using a different USB port or cable to see if that makes a difference. Additionally, make sure that the cable is securely connected to both the Ledger Nano X and your computer.
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• Apr 30, 2022 · 3 years ago
  If none of the above solutions work, it's recommended to reach out to Ledger support for further assistance. They have a dedicated support team that can help troubleshoot and resolve any issues you're experiencing with your Ledger Nano X.
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• Apr 30, 2022 · 3 years ago
  I had a similar issue with my Ledger Nano X, and it turned out that the problem was with the USB cable. After replacing the cable, the device started working properly. So, I would suggest trying a different USB cable to see if that solves the problem.
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