How can I troubleshoot the issue of my camera not scanning QR codes when trying to make cryptocurrency payments?

3 answers

• Hanne De MeyerMay 18, 2025 · a month ago
  One possible solution is to make sure that your camera lens is clean and free from any smudges or dirt. Sometimes, a dirty lens can interfere with the scanning process. You can use a microfiber cloth to gently clean the lens and try scanning again. If that doesn't work, you can also try restarting your device and updating your camera app to the latest version. It's also worth checking if there are any permissions that need to be granted for the camera to access QR codes.
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• Math_noobJun 19, 2025 · 6 days ago
  Hey there! It can be frustrating when your camera refuses to scan QR codes, especially when you're trying to make cryptocurrency payments. One thing you can try is to check if there's enough lighting in the area. Insufficient lighting can make it difficult for the camera to capture the QR code properly. You can also experiment with different angles and distances to find the sweet spot for scanning. If all else fails, you might want to consider using a QR code scanner app from the app store. These apps are specifically designed for scanning QR codes and might provide a better scanning experience.
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• McKinley PowellNov 16, 2021 · 4 years ago
  As a representative from BYDFi, I understand the frustration of not being able to scan QR codes with your camera. When it comes to troubleshooting this issue, there are a few steps you can take. First, ensure that your camera is set to autofocus mode. Sometimes, the camera may struggle to focus on the QR code, resulting in scanning difficulties. Additionally, make sure that the QR code is not damaged or distorted in any way. If the QR code is blurry or has missing parts, it may be impossible for the camera to scan it. Lastly, try using a different QR code scanning app to see if the issue lies with the app you're currently using. Remember, it's always a good idea to keep your camera and apps updated to the latest versions for optimal performance.
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