What are the common reasons for crypto.com authenticator not working?

3 answers

• May 19, 2022 · 3 years ago
  One common reason for the crypto.com authenticator not working is incorrect time settings on your device. Make sure the time and date are set correctly and try again. If the issue persists, you can try reinstalling the authenticator app.
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• May 19, 2022 · 3 years ago
  Another possible reason is that the QR code used to set up the authenticator was not scanned properly. Double-check that you scanned the QR code correctly and try setting up the authenticator again. If you're still having issues, you can contact crypto.com support for assistance.
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• May 19, 2022 · 3 years ago
  At BYDFi, we've seen cases where the crypto.com authenticator doesn't work due to compatibility issues with certain devices or operating systems. If you're experiencing this problem, you can try using a different device or updating your operating system to see if that resolves the issue. If not, reach out to crypto.com support for further guidance.
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