What are the steps to resolve a frozen balance issue on MEXC?

3 answers

• Oscar AmadorJun 04, 2021 · 4 years ago
  To resolve a frozen balance issue on MEXC, you can follow these steps: 1. Contact MEXC customer support through their official website or email. Provide them with your account details and explain the issue you are facing. 2. Wait for a response from the support team. They will investigate the issue and provide you with further instructions. 3. Follow the instructions provided by the support team. This may involve providing additional information or completing certain verification steps. 4. Once you have completed the necessary steps, wait for the support team to unfreeze your balance. 5. After your balance is unfrozen, you should be able to access and use your funds on MEXC again. Please note that the resolution process may vary depending on the specific issue you are facing. It is important to provide accurate information and cooperate with the support team to expedite the resolution process.
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• EftimeMar 10, 2025 · 4 months ago
  Hey there! Dealing with a frozen balance on MEXC can be frustrating, but don't worry, I've got your back. Here's what you can do: 1. Reach out to MEXC's customer support team. You can find their contact details on their official website. 2. Explain the frozen balance issue you're facing and provide them with your account information. 3. Wait for their response. They'll investigate the issue and guide you through the necessary steps to resolve it. 4. Follow their instructions carefully. This might involve providing additional documents or completing certain verification procedures. 5. Once you've completed the required steps, the support team will unfreeze your balance. 6. Voila! Your funds should be accessible again on MEXC. Remember, patience is key during this process. The support team will do their best to assist you and resolve the issue as quickly as possible.
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• Pakistani GirlDec 22, 2023 · 2 years ago
  If you're experiencing a frozen balance issue on MEXC, here's what you can do: 1. Contact MEXC's customer support team via their official website or email. 2. Describe the frozen balance issue in detail and provide them with your account information. 3. Wait for their response. They will investigate the issue and provide you with further instructions. 4. Follow the instructions provided by the support team. This may involve providing additional documents or completing certain verification procedures. 5. Once you've completed the necessary steps, the support team will unfreeze your balance. Please note that the resolution process may take some time depending on the complexity of the issue. Stay patient and keep in touch with the support team for updates on the progress.
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