What steps should I take if Google Authenticator refuses to scan the barcode for my cryptocurrency exchange account?

3 answers

• Jules SMar 17, 2023 · 2 years ago
  First, make sure that the barcode is clear and not blurry. If it's still not scanning, try restarting your phone and the Google Authenticator app. If the issue persists, you can manually enter the key provided by the exchange into the Google Authenticator app. This should allow you to set up the two-factor authentication without scanning the barcode.
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• tommasomariogustavo nanniciniJul 08, 2023 · 2 years ago
  Hey there! If Google Authenticator is giving you a hard time scanning the barcode, don't worry, I've got your back. Start by checking if your camera is working properly. If it is, try adjusting the lighting conditions or the distance between your phone and the barcode. If that doesn't work, you can manually enter the key into the app. Just tap on the '+' icon in the Authenticator app and choose 'Enter a provided key'. Easy peasy!
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• Michael ChengJan 21, 2025 · 5 months ago
  If you're using BYDFi, you can try a couple of things if Google Authenticator refuses to scan the barcode. First, ensure that your camera is functioning correctly and that there's enough light. If that doesn't work, you can manually enter the key provided by BYDFi into the Google Authenticator app. Simply tap on the '+' icon in the app and select 'Enter a provided key'. This should solve the issue and allow you to set up two-factor authentication.
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